Shipping
Orders are dispatched from our Sydney and Melbourne warehouses within 1–2 business days of payment. Delivery times from Sydney:
- NSW & ACT: 2–5 business days
- VIC & QLD: 2–7 business days
- SA: 3–8 business days
- TAS: 4–10 business days
- WA: 5–10 business days
Tracking is provided on dispatch. Remote postcodes may incur additional fees.
30-day change-of-mind returns
We offer a 30-day change-of-mind return on select unopened products in original packaging (excluding health/safety items or bulk purchases). Email us within 30 days of delivery to start a return.
A restocking fee of 7–25% applies, plus return postage (unless approved otherwise). Customer-incurred postage costs are non-refundable without prior approval.
Faulty or damaged on arrival
If your product arrives faulty or damaged, contact our support team with your order number, photos/videos of the fault, and the original packaging. Do not return items without a return authorisation.