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Dermal Therapy Platinum Heel Balm 75g – 30% Urea for Cracked Feet - Auzzistore01 / 3
Overview

General Information

Dermal Therapy Heel Balm Platinum is a highly concentrated blend of selected ingredients combined within a rich emollient base to provide faster and more effective skin regeneration.

  • Clinically tested to hydrate dry, cracked heels and feet with visible results in just one day
  • Contains 30% urea
  • Formulated with ingredients such as amino acids that mimic the skin’s natural moisturising factor (NMF)

Warnings

For external use only. Avoid contact with eyes. Keep out of reach of children. Always replace cap after use. Do not use if tube seal is broken or appears tampered with. Discontinue if local irritation or rash occurs during use. Do not dispose of carton as it contains important information. Recommended for adult skin only. Stinging may occur in deep cracks.

Ingredients

Aqua, Urea, Cetearyl Alcohol, Lanolin, Paraffinum Liquidum, PEG-20 Stearate, Glyceryl Stearate, Decyl Oleate, Paraffin, Butyrospermum Parkii (Shea Butter), Phenoxyethanol, Allantoin, Sodium PCA, Benzyl Alcohol, Panthenol, Glycolic Acid, Tocopheryl Acetate, Glycerin, Pseudoalteromonas Ferment Extract, Xanthan Gum, Proline, Alanine, Serine, Sodium Phosphate, Sodium hydroxide, Ethylhexylglycerin, Caprylyl Glycol, Fragrance.

Directions

Apply once or twice daily to dry, cracked feet. Once hydration of the skin is restored continue use to maintain.
Can also be applied daily as a preventative moisturiser to help keep your feet soft, smooth and supple.

Specifications

    Specifications will vary by product. Please refer to the product description above or contact us before ordering if you need a specific measurement.

    Shipping & Returns

    Shipping

    Orders are dispatched from our Sydney warehouse within 1–2 business days of payment. Delivery times from Sydney:

    • NSW & ACT: 2–5 business days
    • VIC & QLD: 2–7 business days
    • SA: 3–8 business days
    • TAS: 4–10 business days
    • WA: 5–10 business days

    Tracking is provided on dispatch. Remote postcodes may incur additional fees.

    30-day change-of-mind returns

    We offer a 30-day change-of-mind return on select unopened products in original packaging (excluding health/safety items or bulk purchases). Email us within 30 days of delivery to start a return.

    A restocking fee of 7–25% applies, plus return postage (unless approved otherwise). Customer-incurred postage costs are non-refundable without prior approval.

    Faulty or damaged on arrival

    If your product arrives faulty or damaged, contact our support team with your order number and photos or a video of the fault. You don’t need the original packaging to make a faulty-item claim. Do not return items without a return authorisation.

    Warranty

    12-month Australian warranty on this product unless noted otherwise. The warranty covers manufacturing defects under normal use. This warranty is in addition to your rights under the Australian Consumer Law, which cannot be excluded and may apply beyond this period.

    The warranty does not cover:

    • Damage caused by misuse, incorrect installation, or modification.
    • Damage during delivery (claim under shipping policy instead).
    • Normal wear and tear.

    To claim warranty: contact our support team with your order number, photos/videos of the fault, and a brief description. We will assess the claim and offer a replacement, repair, or refund as appropriate.

    Dermal Therapy Platinum Heel Balm 75g – 30% Urea for Cracked Feet

    BUILT TO LAST

    Designed for Australian conditions

    Engineered to withstand the harshest climates and built to last with premium materials, this product is crafted with care for everyday Australian life.

    Dermal Therapy Platinum Heel Balm 75g – 30% Urea for Cracked Feet

    AUTOMATION

    Smart automation, set and forget

    Time-saving design with intuitive controls. Set it once and let it work for you, freeing up your time for what matters most.

    What customers say

    Reviews

    4.5
    ★★★★★
    Based on 170 verified reviews
    5★ 122
    4★ 30
    3★ 10
    2★ 3
    1★ 5
    Write a review
    Tom K. Verified buyer · Canberra

    Genuinely happy with this platinum heel balm 75g – 30%...

    Bought the dermal therapy platinum heel balm 75g – 30% urea for cracked feet after comparing a few options. Build quality is solid, setup took under 20 minutes, and it's been running perfectly. Fast dispatch from Sydney — arrived in 4 days. Would recommend.

    Ava M. Verified buyer · Newcastle

    Exactly what I needed

    This platinum heel balm 75g – 30%... does what it promises. Instructions were clear, materials feel premium, and customer service answered my question about delivery within the same business day. Recommend for anyone considering it.

    Tom M. Verified buyer · Perth

    Good platinum heel balm 75g – 30%... — minor packaging issue

    The platinum heel balm 75g – 30%... itself is great. Packaging had a small dent on arrival but the item inside was fine. Took off one star for the box, not the product. Would still buy again.

    Still curious

    Frequently asked

    How fast will I receive my order?

    Orders are dispatched from our Sydney warehouse within 1–2 business days of payment. Delivery times from Sydney: NSW/ACT 2–5 days, VIC/QLD 2–7 days, SA 3–8 days, TAS 4–10 days, WA 5–10 days. Tracking is provided on dispatch.

    Can I return this if I change my mind?

    Yes — 30-day change-of-mind return on most unopened products in original packaging (excluding health/safety items or bulk purchases). Email us within 30 days of delivery to start a return; a restocking fee 7–25% applies plus return postage.

    What warranty comes with my purchase?

    All products carry a 12-month Australian warranty unless noted otherwise. Warranty excludes misuse and delivery damage. This warranty is in addition to your rights under the Australian Consumer Law, which cannot be excluded and may apply beyond this period. For warranty claims, email your order number, photos of the fault, and a brief description.

    Which payment methods can I use?

    Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, and Shop Pay are accepted at checkout. All transactions are processed over a secure encrypted connection.

    Is this product genuine and Australian-stocked?

    Yes. Auzzi Store is a registered Australian business (ABN 79 670 758 782). All products are stocked locally in our Sydney warehouse, backed by Australian warranty and Australian customer support.

    How do I contact customer support?

    Visit our Contact page and our customer support team will respond within one business day.

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    Why Aussies Shop With Auzzi

    A registered Australian business with real local support, transparent pricing, and fair returns.

    Australian Business
    ABN 79 670 758 782. Registered in Australia.
    Fast Australia-Wide Dispatch
    Ships fast from our Sydney warehouse.
    Secure SSL Checkout
    Card, PayPal, Apple Pay, Google Pay accepted.
    30-Day Returns
    Change-of-mind returns within 30 days.

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