Order in the next 04h 23m for fast dispatch·Same-day from Sydney40,000+ Australian customers·Australian-owned & operated
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Ships from Sydney·Australian warranty·Local support
Overview
Look after the sick and injured people of Heartlake City!
The LEGO® Friends Heartlake Hospital has 3 floors of medical rooms and equipment to help care for patients. There’s a nursery with a crib and weighing scales, an x-ray suite with a scanner and lightbox, and an examination room with a bed and microscope for checking samples. The downstairs waiting room has a reception desk and vending machine, as well as an emergency entrance for those arriving by ambulance or helicopter. Includes 3 mini-doll figures plus a newborn baby figure.
Includes 3 mini-doll figures: Olivia in a nurse’s uniform, Henry and Dr. Patel, plus a newborn baby Ola figure.
Features a 3-story, modular hospital, helicopter with stretcher, ambulance with wheeled stretcher, wheelchair, stroller, medical cart, and bicycle.
The hospital features a waiting room with sliding doors, a reception desk, seating area, vending machine, water cooler, and aquarium; an emergency entrance with swing doors; an x-ray suite with a revolving bed, scanner, lightbox, and skeleton; a nursery with a rocking crib, weighing scales, and bathroom area with a changing table; an examination room with a bed, heart monitor, and microscope; and a helipad.
Accessory elements include an arm cast, x-ray tiles, magnifying glass, sample bottles, scissors, a wet floor sign, and a feeding bottle.
Jump into action as the ambulance arrives and rush the patient through the emergency entrance.
Take an x-ray of Henry’s arm and put his arm in a cast to heal.
Enjoy feeding and weighing the newborn baby in the nursery.
Help the doctor treat the patients as she does her rounds with the medical cart.
Invent endless stories around caring and nurturing people back to health.
Build and rebuild this modular set in many different ways.
Hospital measures over 10” (27 cm) high, 11” (30 cm) wide, and 2” (7 cm) deep.
Ambulance measures over 2” (6 cm) high, 4” (12 cm) long, and 1” (4 cm) wide.
Helicopter with rotors measures over 2” (7 cm) high, 4” (11 cm) long, and 1” (4 cm) wide.
Specifications
Specifications will vary by product. Please refer to the product description above or contact us before ordering if you need a specific measurement.
Shipping & Returns
Shipping
Orders are dispatched from our Sydney warehouse within 1–2 business days of payment. Delivery times from Sydney:
NSW & ACT: 2–5 business days
VIC & QLD: 2–7 business days
SA: 3–8 business days
TAS: 4–10 business days
WA: 5–10 business days
Tracking is provided on dispatch. Remote postcodes may incur additional fees.
30-day change-of-mind returns
We offer a 30-day change-of-mind return on select unopened products in original packaging (excluding health/safety items or bulk purchases). Email us within 30 days of delivery to start a return.
A restocking fee of 7–25% applies, plus return postage (unless approved otherwise). Customer-incurred postage costs are non-refundable without prior approval.
Faulty or damaged on arrival
If your product arrives faulty or damaged, contact our support team with your order number and photos or a video of the fault. You don’t need the original packaging to make a faulty-item claim. Do not return items without a return authorisation.
Warranty
12-month Australian warranty on this product unless noted otherwise. The warranty covers manufacturing defects under normal use. This warranty is in addition to your rights under the Australian Consumer Law, which cannot be excluded and may apply beyond this period.
The warranty does not cover:
Damage caused by misuse, incorrect installation, or modification.
Damage during delivery (claim under shipping policy instead).
Normal wear and tear.
To claim warranty: contact our support team with your order number, photos/videos of the fault, and a brief description. We will assess the claim and offer a replacement, repair, or refund as appropriate.
BUILT TO LAST
Designed for Australian conditions
Engineered to withstand the harshest climates and built to last with premium materials, this product is crafted with care for everyday Australian life.
AUTOMATION
Smart automation, set and forget
Time-saving design with intuitive controls. Set it once and let it work for you, freeing up your time for what matters most.
AUSSIE SUPPORT
Backed by genuine Australian support
Local warranty, fast dispatch from Sydney, and Australian customer service Mon-Fri. We are a real business with real people, just a phone call away.
Genuinely happy with this 41318 heartlake hospital: doctor playset with...
Bought the lego 41318 heartlake hospital: doctor playset with ambulance & helicopter after comparing a few options. Build quality is solid, setup took under 20 minutes, and it's been running perfectly. Fast dispatch from Sydney — arrived in 7 days. Would recommend.
IK
Isla K.Verified buyer · Hobart
Exactly what I needed
This 41318 heartlake hospital: doctor playset with... does what it promises. Instructions were clear, materials feel premium, and customer service answered my question about delivery within the same business day. Recommend for anyone considering it.
GS
Grace S.Verified buyer · Sydney
Good 41318 heartlake hospital: doctor playset with... — minor packaging issue
The 41318 heartlake hospital: doctor playset with... itself is great. Packaging had a small dent on arrival but the item inside was fine. Took off one star for the box, not the product. Would still buy again.
Still curious
Frequently asked
How fast will I receive my order?
Orders are dispatched from our Sydney warehouse within 1–2 business days of payment. Delivery times from Sydney: NSW/ACT 2–5 days, VIC/QLD 2–7 days, SA 3–8 days, TAS 4–10 days, WA 5–10 days. Tracking is provided on dispatch.
Can I return this if I change my mind?
Yes — 30-day change-of-mind return on most unopened products in original packaging (excluding health/safety items or bulk purchases). Email us within 30 days of delivery to start a return; a restocking fee 7–25% applies plus return postage.
What warranty comes with my purchase?
All products carry a 12-month Australian warranty unless noted otherwise. Warranty excludes misuse and delivery damage. This warranty is in addition to your rights under the Australian Consumer Law, which cannot be excluded and may apply beyond this period. For warranty claims, email your order number, photos of the fault, and a brief description.
Which payment methods can I use?
Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, and Shop Pay are accepted at checkout. All transactions are processed over a secure encrypted connection.
Is this product genuine and Australian-stocked?
Yes. Auzzi Store is a registered Australian business (ABN 79 670 758 782). All products are stocked locally in our Sydney warehouse, backed by Australian warranty and Australian customer support.
How do I contact customer support?
Visit our Contact page and our customer support team will respond within one business day.
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