Ovela Theodore Bed Frame - Charcoal - King

Shipping Guide - Seamless Delivery of Your Orders

Orders are generally shipped from our distribution center in Melbourne within the 1 to 2 working days after full payment has been received. Auzzi Store collaborates with leading courier partners, including Australia Post, Aramex, Allied Express, Toll, and Hunter Express, to ensure efficient and cost-effective deliveries. Estimated delivery times vary by location, ranging from 3-5 working days in VIC to 7-10 working days for QLD, NT, WA, and TAS.

In some cases, parcels may be returned to us due to inaccurate addresses, unsuccessful delivery attempts, or refusal by the recipient. If a parcel is returned, our customer service team will contact you to arrange re-delivery, which may incur additional costs. For failed deliveries via Australia Post, a collection notice will be left in your mailbox, while Aramex and Allied Express will schedule deliveries in advance. To prevent rejected shipments, please ensure gift recipients are aware of their package arrival. Additionally, certain remote postcodes may not be serviceable, and extra shipping fees may apply. If your item has not arrived within ten business days, please contact our support team for assistance. While we cannot guarantee specific delivery dates, we will communicate any unforeseen delays and offer solutions, such as replacements or refunds, if necessary.

To maintain an efficient dispatch process, self-pickup and third-party courier arrangements are not available at our warehouse. In the event of significant delivery delays, we will initiate an enquiry with our courier partners, which may take up to two business days. If no resolution is provided within that timeframe, we will offer alternative options, including refunds or replacements.