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Shangri-La Balos 4 Seater Sofa with Ottoman (Grey)01 / 14
Overview

Recline into effortless comfort with the Shangri-La™ Balos 4 Seater Sofa with Ottoman. With cloud-like comfort, timeless style and modular flexibility, it’s a piece that makes your space feel complete.

  • Sink-in comfort. Plush foam and fibre fill for a soft and supportive feel.
  • Modular flexibility. Reconfigure the sofa and ottoman to suit your space and lifestyle.
  • High-resilience foam. Maintains shape and comfort, resisting sagging over time.
  • Feather-soft back cushions. Reversible cushions create a relaxed look and feel.
  • Durable hardwood frame. Built to last with structural strength and stability.
  • Includes matching ottoman. Stretch out, put your feet up or create extra seating when needed.

Cloud-like comfort

The Balos pairs high-density foam with a soft fibre wrap for deep, supportive comfort you can truly sink into, while reversible back cushions feature a plush feather-down feel on one side and a firmer, more supportive feel on the other, delivering comfort your way.

Flexible style for modern spaces

With its modular design and included ottoman, the Balos makes it easy to customise your layout. Rearrange the configuration to suit family gatherings, quiet nights in or changing room layouts, perfect for apartments, rentals and growing households.

Durable hardwood frame

Built on a kiln-dried hardwood frame, the Balos is made for real homes and real life. The robust construction resists warping, delivering long-lasting durability without compromising on comfort or style.

Long-lasting support

A sinuous spring suspension paired with drop-in coils provides balanced weight distribution and responsive support. This intelligent foundation enhances comfort while helping the sofa maintain its shape through years of use.

Specifications

    Specifications will vary by product. Please refer to the product description above or contact us before ordering if you need a specific measurement.

    Shipping & Returns

    Shipping

    Orders are dispatched from our Sydney and Melbourne warehouses within 1–2 business days of payment. Delivery times from Sydney:

    • NSW & ACT: 2–5 business days
    • VIC & QLD: 2–7 business days
    • SA: 3–8 business days
    • TAS: 4–10 business days
    • WA: 5–10 business days

    Tracking is provided on dispatch. Remote postcodes may incur additional fees.

    30-day change-of-mind returns

    We offer a 30-day change-of-mind return on select unopened products in original packaging (excluding health/safety items or bulk purchases). Email us within 30 days of delivery to start a return.

    A restocking fee of 7–25% applies, plus return postage (unless approved otherwise). Customer-incurred postage costs are non-refundable without prior approval.

    Faulty or damaged on arrival

    If your product arrives faulty or damaged, contact our support team with your order number, photos/videos of the fault, and the original packaging. Do not return items without a return authorisation.

    Warranty

    12-month Australian warranty on this product unless noted otherwise. The warranty covers manufacturing defects under normal use.

    The warranty does not cover:

    • Damage caused by misuse, incorrect installation, or modification.
    • Damage during delivery (claim under shipping policy instead).
    • Normal wear and tear.

    To claim warranty: contact our support team with your order number, photos/videos of the fault, and a brief description. We will assess the claim and offer a replacement, repair, or refund as appropriate.

    BUILT TO LAST

    Designed for Australian conditions

    Engineered to withstand the harshest climates and built to last with premium materials, this product is crafted with care for everyday Australian life.

    AUTOMATION

    Smart automation, set and forget

    Time-saving design with intuitive controls. Set it once and let it work for you, freeing up your time for what matters most.

    AUSSIE SUPPORT

    Backed by genuine Australian support

    Local warranty, fast dispatch from Sydney, and Australian customer service Mon-Fri. We are a real business with real people, just a phone call away.

    What customers say

    Reviews

    4.5
    ★★★★★
    Based on 55 verified reviews
    5★ 39
    4★ 9
    3★ 3
    2★ 1
    1★ 3
    Write a review
    Olivia R. Verified buyer · Adelaide

    Genuinely happy with this shangri la balos 4 seater sofa...

    Bought the shangri la balos 4 seater sofa grey with ottoman after comparing a few options. Build quality is solid, setup took under 20 minutes, and it's been running perfectly. Fast dispatch from Sydney — arrived in 13 days. Would recommend.

    Ethan F. Verified buyer · Wollongong

    Exactly what I needed

    This shangri la balos 4 seater sofa... does what it promises. Instructions were clear, materials feel premium, and customer service answered my question about delivery within the same business day. Recommend for anyone considering it.

    Noah K. Verified buyer · Geelong

    Good shangri la balos 4 seater sofa... — minor packaging issue

    The shangri la balos 4 seater sofa... itself is great. Packaging had a small dent on arrival but the item inside was fine. Took off one star for the box, not the product. Would still buy again.

    Still curious

    Frequently asked

    How fast will I receive my order?

    Orders are dispatched from our Sydney and Melbourne warehouses within 1–2 business days of payment. Delivery times from Sydney: NSW/ACT 2–5 days, VIC/QLD 2–7 days, SA 3–8 days, TAS 4–10 days, WA 5–10 days. Tracking is provided on dispatch.

    Can I return this if I change my mind?

    Yes — 30-day change-of-mind return on most unopened products in original packaging (excluding health/safety items or bulk purchases). Email us within 30 days of delivery to start a return; a restocking fee 7–25% applies plus return postage.

    What warranty comes with my purchase?

    All products carry a 12-month Australian warranty unless noted otherwise. Warranty excludes misuse and delivery damage. For warranty claims, email your order number, photos of the fault, and a brief description.

    Which payment methods can I use?

    Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, and Shop Pay are accepted at checkout. All transactions are processed over a secure encrypted connection.

    Is this product genuine and Australian-stocked?

    Yes. Auzzi Store is a registered Australian business (ABN 79 670 758 782). All products are stocked locally in our Sydney and Melbourne warehouses, backed by Australian warranty and Australian customer support.

    How do I contact customer support?

    Visit our Contact page and our customer support team will respond within one business day.

    Why Aussies Shop With Auzzi

    A registered Australian business with real local support, transparent pricing, and fair returns.

    Australian Business
    ABN 79 670 758 782. Registered in Australia.
    Fast Australia-Wide Dispatch
    Ships fast from our Sydney + Melbourne warehouses.
    Secure SSL Checkout
    Card, PayPal, Apple Pay, Google Pay accepted.
    30-Day Returns
    Change-of-mind returns within 30 days.

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