Order in the next 04h 23m for fast dispatch·Same-day from Sydney40,000+ Australian customers·Australian-owned & operated
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Ships from Sydney·Australian warranty·Local support
Overview
General Information
Tuli's Heel Cups provide immediate heel pain relief by cushioning the area of pain and elevating the heel bone. The cushion and elevation you get when you use Tulis Heel Cups takes the pressure off your Achilles tendon and allows you to regain your flexibility.
PRODUCT DETAILS
Small - (Heavy duty only) Men's shoe sizes 7 and under. Women's shoe sizes 9 and under. (Weight under 80 lbs.)
Regular - Men's shoe sizes 7 and under. Women's shoe sizes 9 and under. (Weight under 175 lbs.)
Large - Men's shoe sizes 8 and up. Women's shoe sizes 10 and up. (Weight over 175 lbs.)
Heel cups are always sold as a PAIR.
Made from a soft gel but supportive latex-free material.
Up to a 1/4 inch lift depending on impact and weight.
Best worn outside of socks.
To select size most people go by weight and shoe size, however if your feet are larger or smaller than you believe is standard for your weight, we recommend you ordering accordingly. See below.
What do the numbers on the bottom of the Tuli's So Soft Heel Cups mean?
The numbers on the bottom of our heel cups are associated with the manufacturing process and have nothing to do with size.
LIFETIME WARRANTY
Tuli's Heel Cups are constructed from the longest-lasting and best-performing materials available. This superior construction means that our heel cups can be backed up by our industry-leading lifetime warranty.
INSTRUCTIONS FOR USE
What is the difference between the Tuli's Heavy Duty Heel Cups and Tuli's Classic Heel Cups?
Tuli's Classic Heel Cups are ideal for everyday use with everyday shoes.
Tuli's Heavy Duty Heel Cups are recommended for athletic activities or longer periods of walking and standing.
Twice as thick as Tuli's Classic Heel Cups, they are perfect in athletic shoes or more spacious lace-up shoes (like work boots, running shoes, etc.).
Both Tuli’s Classic Heel Cups and Heavy Duty Heel Cups work with the same patented multi-cell, multi-layer design that absorbs shock and returns impact energy just like the system naturally found in your feet.
How can I clean my Heel Cups?
Tuli's Heel cups may be hand washed with warm water and mild soap. Air dry.
Should the heel cup move in my shoe?
No, if the heel cup moves in your shoe, either your shoe or the heel cup is the wrong size or the shoe may not be suitable for a heel cup.
Do I need to wear heel cups in both shoes?
Yes, to ensure proper balance, always wear Tuli's heel cups in both shoes.
Specifications
Specifications will vary by product. Please refer to the product description above or contact us before ordering if you need a specific measurement.
Shipping & Returns
Shipping
Orders are dispatched from our Sydney warehouse within 1–2 business days of payment. Delivery times from Sydney:
NSW & ACT: 2–5 business days
VIC & QLD: 2–7 business days
SA: 3–8 business days
TAS: 4–10 business days
WA: 5–10 business days
Tracking is provided on dispatch. Remote postcodes may incur additional fees.
30-day change-of-mind returns
We offer a 30-day change-of-mind return on select unopened products in original packaging (excluding health/safety items or bulk purchases). Email us within 30 days of delivery to start a return.
A restocking fee of 7–25% applies, plus return postage (unless approved otherwise). Customer-incurred postage costs are non-refundable without prior approval.
Faulty or damaged on arrival
If your product arrives faulty or damaged, contact our support team with your order number and photos or a video of the fault. You don’t need the original packaging to make a faulty-item claim. Do not return items without a return authorisation.
Warranty
12-month Australian warranty on this product unless noted otherwise. The warranty covers manufacturing defects under normal use. This warranty is in addition to your rights under the Australian Consumer Law, which cannot be excluded and may apply beyond this period.
The warranty does not cover:
Damage caused by misuse, incorrect installation, or modification.
Damage during delivery (claim under shipping policy instead).
Normal wear and tear.
To claim warranty: contact our support team with your order number, photos/videos of the fault, and a brief description. We will assess the claim and offer a replacement, repair, or refund as appropriate.
BUILT TO LAST
Designed for Australian conditions
Engineered to withstand the harshest climates and built to last with premium materials, this product is crafted with care for everyday Australian life.
AUTOMATION
Smart automation, set and forget
Time-saving design with intuitive controls. Set it once and let it work for you, freeing up your time for what matters most.
AUSSIE SUPPORT
Backed by genuine Australian support
Local warranty, fast dispatch from Sydney, and Australian customer service Mon-Fri. We are a real business with real people, just a phone call away.
Genuinely happy with this tuli classic large gel heel cups...
Bought the tuli classic large gel heel cups – latex-free, shock absorbent, pair after comparing a few options. Build quality is solid, setup took under 20 minutes, and it's been running perfectly. Fast dispatch from Sydney — arrived in 9 days. Would recommend.
LB
Lily B.Verified buyer · Melbourne
Exactly what I needed
This tuli classic large gel heel cups... does what it promises. Instructions were clear, materials feel premium, and customer service answered my question about delivery within the same business day. Recommend for anyone considering it.
RN
Ruby N.Verified buyer · Sydney
Good tuli classic large gel heel cups... — minor packaging issue
The tuli classic large gel heel cups... itself is great. Packaging had a small dent on arrival but the item inside was fine. Took off one star for the box, not the product. Would still buy again.
Still curious
Frequently asked
How fast will I receive my order?
Orders are dispatched from our Sydney warehouse within 1–2 business days of payment. Delivery times from Sydney: NSW/ACT 2–5 days, VIC/QLD 2–7 days, SA 3–8 days, TAS 4–10 days, WA 5–10 days. Tracking is provided on dispatch.
Can I return this if I change my mind?
Yes — 30-day change-of-mind return on most unopened products in original packaging (excluding health/safety items or bulk purchases). Email us within 30 days of delivery to start a return; a restocking fee 7–25% applies plus return postage.
What warranty comes with my purchase?
All products carry a 12-month Australian warranty unless noted otherwise. Warranty excludes misuse and delivery damage. This warranty is in addition to your rights under the Australian Consumer Law, which cannot be excluded and may apply beyond this period. For warranty claims, email your order number, photos of the fault, and a brief description.
Which payment methods can I use?
Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, and Shop Pay are accepted at checkout. All transactions are processed over a secure encrypted connection.
Is this product genuine and Australian-stocked?
Yes. Auzzi Store is a registered Australian business (ABN 79 670 758 782). All products are stocked locally in our Sydney warehouse, backed by Australian warranty and Australian customer support.
How do I contact customer support?
Visit our Contact page and our customer support team will respond within one business day.
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