BUILT TO LAST
Designed for Australian conditions
Engineered to withstand the harshest climates and built to last with premium materials, this product is crafted with care for everyday Australian life.
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The Narwal Freo X Ultra Robot Vacuum Cleaner and Mop offers powerful suction, intelligent navigation and automatic mop cleaning, delivering a hands-free, all-in-one floor cleaning solution for busy homes.
Powerful 8200Pa suction
Removes up to 99% of dust and debris from hard floors, carpets and rugs with high-performance suction power.
Certified zero-tangle design
Perfect for pet owners, it’s SGS and TÜV certified for 0% hair tangling and removes up to 99% of pet hair – even from carpets.
Innovative roller brush structure
A conical design with 50° bristles guides hair toward the floating end for effortless, aerodynamic transfer into the dustbin.
Matrix-pattern deep cleaning
Moves in a precise criss-cross pattern to lift embedded dirt and dust from all angles, ensuring deep and complete cleaning across carpets and rugs.
Automatic mop lifting
Elevates mop pads by 12mm to avoid touching carpets during vacuuming, ensuring a seamless transition between hard floors and carpets.
DirtSense™ technology
Continuously monitors the clarity of wastewater to assess floor cleanliness and ensures a spotless finish by automatically initiating additional cleaning cycles when needed.
Advanced dirt detection system
Intelligent sensors analyse colour and particle content in wastewater to adjust cleaning precision automatically.
EdgeSwing™ precision edge cleaning
Effectively targets skirting boards, furniture edges and tight corners, eliminating the need for manual follow-up cleaning.
Smart dust management
Innovative self-compression technology expands internal dust storage, while the HEPA disposable bag and auto-drying system ensure hygiene and eliminate odours.
Millimetre-level obstacle avoidance
Tri-laser sensors precisely detect and steer clear of small or flat objects, ensuring uninterrupted and safe navigation across your home.
LiDAR 4.0 Smart Navigation
Performs full 360° scans to map your space accurately and plan the most efficient cleaning routes for comprehensive coverage.
Multi-floor and 3D mapping
Freo X Ultra generates detailed 3D maps for up to four floors, allowing a single robot to efficiently clean your entire home without the need for multiple devices.
Hands-free voice control
Start, stop or direct cleaning to specific rooms using voice commands through Alexa, Google Assistant or Siri for hands-free convenience.
| Connectivity / Wi-Fi | Yes |
| Details / Storage | 7 weeks dust storage |
| Dimensions / Lift | Mop lifting: 12mm |
| Features / Amazon Alexa Compatible | Yes |
| Features / Colour | White |
| Features / Google Assistant Compatible | Yes |
| Features / Siri | Yes |
| Functions and Features / Child Lock | Yes |
| Functions and Features / HEPA Filter | Yes |
| General / Cleaning Modes | 5 cleaning modes |
| General / Cleaning Surface Type | Zero hair tangling & Matrix-Pattern cleaning |
| General / Features | 360° scanning vision, Self-empty 2.0, LiDAR 4.0 navigation, Tri-laser obstacle avoidance, Smart No-Go zones, DirtSense technology & 3D and Multi-Floor mapping |
| General / Operating Mode | Multifunctional (Auto mop washing, Auto warm air drying, Auto station cleaning, Auto dust bag drying & Auto Detargent dispensing) |
| General / Operating Noise | 33dB |
| Model / Type | Narwal Freo X Ultra |
| Performance / Motor Max RPM | 180 rpm |
| Performance / Suction Power | 8200Pa |
| Performance / Working Pressure | Downward: 12N |
| Power / Operational Time | 210 minutes |
| Warranty / Manufacturer Warranty | 1 Year |
Specifications will vary by product. Please refer to the product description above or contact us before ordering if you need a specific measurement.
Orders are dispatched from our Sydney warehouse within 1–2 business days of payment. Delivery times from Sydney:
Tracking is provided on dispatch. Remote postcodes may incur additional fees.
We offer a 30-day change-of-mind return on select unopened products in original packaging (excluding health/safety items or bulk purchases). Email us within 30 days of delivery to start a return.
A restocking fee of 7–25% applies, plus return postage (unless approved otherwise). Customer-incurred postage costs are non-refundable without prior approval.
If your product arrives faulty or damaged, contact our support team with your order number and photos or a video of the fault. You don’t need the original packaging to make a faulty-item claim. Do not return items without a return authorisation.
12-month Australian warranty on this product unless noted otherwise. The warranty covers manufacturing defects under normal use. This warranty is in addition to your rights under the Australian Consumer Law, which cannot be excluded and may apply beyond this period.
The warranty does not cover:
To claim warranty: contact our support team with your order number, photos/videos of the fault, and a brief description. We will assess the claim and offer a replacement, repair, or refund as appropriate.
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